Privacy Policy

PRIVACY POLICY

Effective Date: 01/05/2025

Last Updated: 28/01/2026

SORE SOLDIER (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access our website, purchase our products, or interact with our services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

a. Information You Provide

Name, email address, phone number
Billing and shipping address
Account login details
Payment-related information (processed securely by third-party gateways)
Customer support communications

b. Automatically Collected Information

IP address
Device type, browser type
Pages visited, time spent, interaction data
Cookies and similar technologies

c. Third-Party Sources

Payment processors
Shipping partners
Analytics and marketing platforms
Social media platforms (only if you interact with our content)

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

To process and fulfill orders
To provide customer support
To manage user accounts
To improve our products, website, and services
To communicate updates, offers, or important notices
To comply with legal obligations
To prevent fraud, misuse, or security threats

We only collect data that is necessary, lawful, and proportionate.

3. Legal Basis for Processing (GDPR & DPDP)

We process personal data based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests (such as security, analytics, and service improvement)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure website functionality
Analyze traffic and performance
Improve user experience

You may manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share data only with:

Payment gateways
Logistics and shipping partners
IT, analytics, and marketing service providers
Legal or regulatory authorities when required by law

All third parties are contractually obligated to protect your data.

6. International Data Transfers

Your data may be transferred to and processed outside your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses and industry-accepted security measures.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purposes stated in this policy
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent
Object to certain processing
Request data portability

India (DPDP): Right to access, correction, erasure, and grievance redressal

EU (GDPR): Right to be informed, access, rectification, erasure, restriction, portability

California (CCPA): Right to know, delete, and opt-out of sale (we do not sell data)

Requests can be made by contacting us (see Section 14).

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Security Measures

We implement reasonable technical and organizational safeguards to protect your data, including:

Encrypted transactions
Secure servers
Restricted access controls

However, no system is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies independently.

12. Brand Discretion and Control

SORE SOLDIER retains full discretion over:

Data handling processes
Platform features and availability
Business decisions related to products and services

Nothing in this policy limits our lawful rights to operate, modify, or discontinue any aspect of the Services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the updated policy.